Effective Date: September 1, 2025

Top Hat Limousine, Inc. (“Top Hat Limousine,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit forms, or communicate with us.

1. Information We Collect

When you use our website or contact us, we may collect:

Personal Information You Provide: Name, phone number, email address, physical address, event details (pickup/drop-off times and locations, type of event, etc.).

Driver Inquiries: If you complete our “Drive With Us” form, we collect only your contact information and your brief message. A separate formal application will be required later if you are invited to apply.

Automatically Collected Information: Your device information, IP address, and browsing behavior through cookies, analytics, and tracking tools (including Meta Pixel, Google Analytics, Hotjar, Microsoft Clarity, and similar services).

We do not collect or process payments, driver’s license information, or insurance details on our website.

2. How We Use Your Information

We use the information we collect to:

Provide limousine and transportation services you request.

Contact you about your booking inquiry or ride reservation.

Communicate with you via email, SMS, or phone regarding updates, promotions, or special offers (you may opt out at any time).

Improve our website, advertising, and customer experience using analytics and tracking data.

Respond to driver inquiries regarding potential employment opportunities.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Measure traffic and site usage.

Track the effectiveness of advertising campaigns (e.g., Meta Pixel).

Improve website functionality and user experience (e.g., Hotjar, Microsoft Clarity).

Retarget visitors with relevant ads.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

4. Data Retention

We retain your personal information indefinitely in our secure CRM system unless you request deletion. This allows us to provide ongoing services, maintain booking history, and communicate future offerings.

5. Data Sharing

We do not sell your personal information. We may share limited information with:

Service Providers (e.g., CRM and booking platforms, email/SMS providers).

Analytics and Marketing Partners (Meta, Google, etc.) for advertising and performance tracking.

Legal Authorities if required by law.

6. Marketing Communications & Opt-Out

By submitting a form on our website, you consent to being contacted about your requested service.

Email: You may unsubscribe at any time by clicking the “unsubscribe” link.

SMS/Text: Reply “STOP” to opt out of future messages.

Phone Calls: You may request not to receive further calls by contacting us.

7. Your Privacy Rights

Even though we are based in Georgia, we follow best practices consistent with U.S. privacy laws. You have the right to:

Access and request a copy of your information.

Request correction or deletion of your information.

Opt out of marketing communications at any time.

To exercise these rights, email us at [email protected] or call 770-516-9545.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including secure servers, encryption, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

9. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information directly from minors. All bookings and service agreements must be made by an adult age 18 or older (such as a parent or guardian).

For special services where the passengers may be under 18 — such as prom or homecoming transportation — the reservation must be arranged and confirmed by a parent or legal guardian, or by an adult over 18 authorized to act on their behalf.We do not knowingly collect personal information from children under the age of 18.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent update. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Top Hat Limousine, Inc.
303 Allatoona Ridge Rd.
Woodstock, GA 30189
Email: [email protected]
Phone: 770-516-9545